EMAIL
support@bivelio.com
Reply within 24 business hours
Pick the channel that best fits your need. Every message is logged and routed to the right person.
TELEGRAM
Telegram
@BiVelio_Support
Reply within 4 business hours
DOCS
Documentation
https://docs.bivelio.com
Available 24/7, full guides and reference
SLA
Emergency line
Early access
Direct channel for critical incidents during early access
We're in early access by invitation: during this phase every client gets the same support commitment, with no tiers or pricing.
Response time
Under 24 business hours
Availability
Mon-Fri 9:00-18:00 CET
Technical support
Email and Telegram
Guidance
Personal guidance during early access
From the moment you sign, we guide you step by step until BiVelio is running in your organization.
- 01
Welcome
You receive platform access, your initial manager and a getting-started guide tailored to your plan.
- 02
Initial setup
We help you connect channels, load data and adjust permissions in a guided 30-60 minute session.
- 03
First flow live
Together we launch the first real workflow so the team uses it from day one with measurable results.
- 04
Ongoing support
Periodic reviews and support on your preferred channel to iterate, optimize and scale the operation.