How can we help you?
Our team is ready to help you get the most out of BiVelio. Contact us through any channel.
Send us an email and we'll respond within 24h
support@bivelio.com
In-app Chat
Chat with our AI assistant directly from the app
Available in the app
Business Hours
Monday to Friday
9:00 - 18:00 CET
Frequently Asked Questions
How do I connect WhatsApp?
Go to Settings > Channels and click Connect Channel. Select WhatsApp and follow the Meta API or QR Code setup. We recommend Meta API for stability.
How do AI credits work?
Pro plans include 250 credits/month. Each AI agent interaction consumes credits based on model complexity. You can buy additional credit packs anytime.
Can I change my plan?
Yes. Go to Settings > Licenses and click Upgrade. You can switch between Starter and Pro, or add credits and seats at any time.
How do I invite team members?
Go to Settings > Account and click Invite Member. Enter their email and select a role (Administrator or Operator). They'll receive an access link via email.
Is my data secure?
Yes. BiVelio uses enterprise-grade encryption, GDPR-compliant infrastructure in the EU, and row-level security. Your data is isolated per organization.