EMAIL
support@bivelio.com
Reply within 24 business hours
Support channels
Pick the channel that best fits your need. Every message is logged and routed to the right person.
TELEGRAM
Telegram
@BiVelio_Support
Reply within 4 business hours
DOCS
Documentation
https://docs.bivelio.com
Available 24/7, full guides and reference
SLA
Emergency line
Enterprise only
Direct channel with contractual SLA for critical incidents
Service levels
Response times and coverage per plan. Enterprise clients get a dedicated manager and priority channel.
Response time
- Starter
- 48 business hours
- Pro
- 24 business hours
- Enterprise
- 4 business hours
Availability
- Starter
- Mon-Fri 9:00-18:00 CET
- Pro
- Mon-Fri 9:00-20:00 CET
- Enterprise
- 24/7 for critical incidents
Technical support
- Starter
- Pro
- Email + Telegram
- Enterprise
- Email + Telegram + direct channel
Dedicated manager
- Starter
- —
- Pro
- —
- Enterprise
- Included with contractual SLA
| Detail | Starter | Pro | Enterprise |
|---|---|---|---|
| Response time | 48 business hours | 24 business hours | 4 business hours |
| Availability | Mon-Fri 9:00-18:00 CET | Mon-Fri 9:00-20:00 CET | 24/7 for critical incidents |
| Technical support | Email + Telegram | Email + Telegram + direct channel | |
| Dedicated manager | — | — | Included with contractual SLA |
How your support starts
From the moment you sign, we guide you step by step until BiVelio is running in your organization.
- 01
Welcome
You receive platform access, your initial manager and a getting-started guide tailored to your plan.
- 02
Initial setup
We help you connect channels, load data and adjust permissions in a guided 30-60 minute session.
- 03
First flow live
Together we launch the first real workflow so the team uses it from day one with measurable results.
- 04
Ongoing support
Periodic reviews and support on your preferred channel to iterate, optimize and scale the operation.