Question 1

What exactly is BiVelio?

Accepted Answer

BiVelio is a platform that unifies BPM (process management), ERP (billing and operations) and AI (intelligent agents) in a single product. It replaces tools like Trello + Zendesk + Holded + ChatBot combined.

Question 2

Do I need technical knowledge to use BiVelio?

Accepted Answer

No. BiVelio is designed for business users. Workflows are created visually, AI agents are configured with natural language and the prompt generator does the technical work for you.

Question 3

How does the free trial work?

Accepted Answer

Sign up and access all features for 14 days without a credit card. When it ends, you can upgrade to the Pro plan or continue with basic features.

Question 4

Is my data secure?

Accepted Answer

Yes. We use AES-256-GCM encryption, multi-tenant database isolation (RLS) and comply with GDPR and Andorran LQPD/APDA regulation. Data is stored in the EU.

Question 5

Can I integrate BiVelio with the tools I already use?

Accepted Answer

Yes. The MCP Marketplace includes 26 integrations (Gmail, Slack, Stripe, HubSpot, GitHub, etc.) with automatic credential validation. AI agents can use these integrations as tools.

Question 6

Which communication channels does it support?

Accepted Answer

WhatsApp Business (Meta Cloud API), Telegram, Email (Gmail/Outlook) and WebChat. All channels are unified in ChannelHub so your team responds from one place.