AI-powered case management

Case management with AI: automatic assignment, SLA and traceability

Every case classified, assigned and monitored automatically. With AI agents that respond, escalate and resolve without manual intervention. Incidents, requests and records under control.

The problem with managing cases manually

When cases are managed with emails, spreadsheets or disconnected tools, everything is lost: context, accountability and compliance.

Cases that get lost or forgotten

Without a centralized system, cases arrive by email, WhatsApp, phone and forms. Nobody knows how many are open, who is handling them or how long they take to resolve.

No SLAs or automatic escalation

Deadlines depend on someone remembering to follow up. When a case falls behind, nobody notices until the customer complains.

Lack of traceability and evidence

There is no record of who did what, when or why. During an audit or a complaint, reconstructing the history is impossible.

BiVelio: intelligent case management

A system where every case is created, classified, assigned and monitored automatically. With AI operating inside the process, not outside of it.

Automatic creation from any channel

Emails, WhatsApp, web forms and Telegram generate cases automatically. AI classifies the type, priority and responsible team.

Smart assignment and automatic SLAs

Each case is assigned to the right team or person based on configurable rules. SLAs activate automatically and trigger alerts if breached.

Complete traceability and audit trail

Every action on the case is recorded: who, what, when. Complete history accessible for audits, compliance and continuous improvement.

How it works

From case received to case resolved in 4 steps

1

Multichannel reception

The case arrives by email, WhatsApp, form or Telegram. BiVelio captures it automatically and creates the record with all available information.

2

Classification and assignment with AI

An AI agent analyzes the content, classifies the case type, assigns priority and routes it to the responsible team or person based on your rules.

3

SLA tracking and escalation

The system monitors deadlines automatically. If a case exceeds the SLA, it escalates to the next level with notification to the responsible person.

4

Resolution and closure with evidence

The case is resolved within the workflow. The client is notified automatically and everything is recorded with complete traceability.

Key case management features

Everything you need to manage incidents, requests and records with full control.

Configurable SLAs by case type

Define maximum response and resolution times by type, priority or client. The system alerts and escalates automatically if breached.

Automatic and intelligent assignment

Assignment rules by team, workload, specialty or shift. AI suggests the best owner for each case.

Advanced search and filtering

Find any case by type, status, owner, date, SLA or free text. Instant access to the full history.

In-case automations

Automatic responses, status notifications, document generation and field updates. All configurable without code.

Manage your cases with intelligence

14-day free trial with full access. No credit card required. Setup in minutes.

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