Use case: business email

Every incoming email is classified, linked to the right client, generates tasks and receives an automatic response, with human approvals where needed.

Operational blueprint · illustrative scenario, not a customer story

  • Every step with its trace
  • Sensitive data protected before any AI
  • A human gate where it matters

How it works

From inbox to right action: the AI agent classifies, replies and escalates in seconds.

Inbox
0s
factura@cliente.com
soporte@cliente.com
urgente@cliente.com
IA Classifier
2s
facturaquejaconsultaurgente
Auto-reply
3s
Create case
4s
Escalate to human
5s

Manual email is a bottleneck

Entire teams spending hours reading, classifying and responding to emails that could process themselves.

Hours wasted classifying emails

Every day dozens of emails arrive that someone has to read, decide who they belong to and forward manually. Time not spent generating value.

Slow and uncoordinated responses

Clients waiting days for a response. Emails lost between inboxes. Nobody knows who is handling what.

No traceability or records

Emails are not linked to cases or CRM. When someone asks about the status of something, nobody has the quick answer.

AI agents that manage your inbox

BiVelio connects your email to intelligent workflows with agents that classify, route, respond and create tasks automatically.

Automatic classification with AI

Each email is analyzed with AI: the type is identified (support, sales, billing), the client and the urgency. No manual rules.

Automatic task and case creation

The email generates a case in your CRM or management system, assigns an owner, sets SLA and notifies the team, with human approvals where needed.

Contextual automatic responses

The AI agent generates and sends personalized responses based on client history, query type and company policies.

Automated flow

From email received to case resolved in 4 steps

1

Email arrives in the inbox

BiVelio receives the email via Gmail or SMTP integration. The message is processed in real time.

2

AI classifies and extracts data

The agent identifies sender, query type, urgency, language and key data from the content.

3

Case created and owner assigned

A case is automatically generated in your CRM or management system linked to the contact, with SLA, priority and assigned owner.

4

Automatic response sent

The agent generates a personalized response and sends it to the client. If human intervention is needed, it escalates with full context.

Example impact with email automation

Illustrative estimates of the impact automating email with BiVelio can have.

-70% time on email management

Teams stop spending hours classifying and forwarding emails. AI handles the complete triage.

Response in under 2 minutes

Clients receive acknowledgment and contextual automatic response in seconds, not days.

Complete traceability

Every email is linked to the contact, case and record. Searching history is instant.

Zero lost emails

No email goes unprocessed. If AI cannot resolve it, it escalates with full context to the right team.

Related cases

More automations you can see in action

Let AI manage your email

Early access by invitation. Connect your email and start automating in a two-week pilot.

No commitment. Early access by invitation.

Part of BiVelio's governed autonomous operations layer
Related reading

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Sibling pages that dig into the same topic from a different angle. Useful to see how BPM, automation, AI and operating blueprints fit together.